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These terms set out the rules that apply when you open and use your okbjjee account, including how we handle transactions, account access, and your rights as a returning member. Access to the platform depends on your local law and eligible region.
By creating and logging into your account, you confirm that you have read these terms and agree to operate within them. The terms apply to every action you take on the platform — from placing a deposit via Rocket or Upay to browsing the games lobby or raising a support request. We apply these rules consistently across all account types and session types, whether you access okbjjee on a mobile browser or on desktop. Where a specific section of the platform has its own supplementary terms — such as a game-specific condition or a promotional notice — those terms sit alongside these and do not replace them. Your account wallet activity, including every Rocket and Upay transaction, is subject to the limits, verification steps and correction procedures described in these terms. If local law in your jurisdiction places additional requirements on your use, those requirements take priority. We reserve the right to update these terms when required by operational or regulatory changes, and we will signal any material change through the account notification path visible when you are signed in. Continued use after a notified change is treated as acceptance.
Not every activity on the platform is governed by the same set of rules. This section clarifies what falls inside and outside the scope of these terms so you know exactly where they apply.
All login activity, account creation steps and session management fall inside these terms. This includes device verification, password resets and any access attempt made through the mobile browser path. Account-level eligibility depends on your local law and the regions we support.
Deposits and withdrawals processed through your account wallet — including those made via Rocket and Upay — are covered by these terms. The stated verification and correction procedures apply to every transaction record held on your account, not just disputed ones.
Game content, odds displays, lobby layouts and promotional notices published on okbjjee are part of the platform we operate and fall within the scope of these terms. Where a studio such as PG Soft or Pragmatic Play supplies game content, those titles are still accessed under your okbjjee account terms.
Payment processors, mobile wallet providers and network carriers operate under their own service agreements. We are not responsible for conditions imposed by those third-party services. You should review the terms of Rocket or Upay separately from these account terms, as they are independent of okbjjee.
These terms are not just a set of restrictions — they also define what you can ask of us. You have the right to review any transaction record in your signed-in account history at any time, including Rocket and Upay deposits and withdrawal requests. If a record appears incorrect, you can submit a correction request through the support route shown in your account. We will acknowledge the request and provide a response through the same channel. You can also update personal details such as your contact information by following the account settings path visible after you log in — do not share account credentials while making corrections. If you have a question about how a specific term applies to your situation, our support team can walk you through the relevant section without requiring you to navigate the full document yourself. These rights apply for as long as your account remains open and active on the platform.
Open the transaction history section inside your signed-in account to view every deposit and withdrawal record, including those processed via Rocket and Upay. Records are maintained on file and accessible to you directly.
Follow the account settings path after login to update contact information or flag a discrepancy. If the update requires identity confirmation, the fields and required steps are shown on that screen.
Submit your question through the published support route. Reference the specific section of these terms you want clarified; our team will respond through the same channel and point you to the relevant clause.
If your account access is interrupted or a wallet transaction is unresolved, use the support contact path in your account menu. Keep your transaction reference number available when you make contact — it speeds up the review process.
If something in these terms is unclear or you need to raise a specific account issue, we have published contact paths you can use. Reach out through whichever route works best for you from inside your signed-in account.
The live chat option is accessible from your signed-in account menu. Use it to ask about specific term clauses, transaction queries or account access issues. Have your account details ready before you start the conversation.
Send a written query to the support email address published in the contact section of your account. Include your registered account reference and the relevant transaction ID if your question relates to a Rocket or Upay payment record.
The help section inside your account area contains published guidance on common terms questions, wallet verification steps and the correction request process. Check there first for answers to standard account and payment questions.
We take a practical approach to account security and data handling. Your session data, transaction records and information are retained in line with the retention period stated in our privacy policy, which sits alongside these terms. Cookies used on the platform are described in the cookie notice accessible from the footer. We do not share your wallet information — including Rocket and Upay transaction records — with unaffiliated third parties except where required to process the transaction or respond to a valid legal request. If you want to request a change to how we hold your data or close your account, the process is available through the support route described in the contact section above. Account security is a shared responsibility: we maintain platform-level controls, but you are responsible for keeping your login credentials private. Any unauthorised access you suspect should be reported to support immediately using the account contact path.
Account records including transaction history are held for the retention period stated in our privacy policy. You can request a copy of your account data or ask about the retention schedule through the published support route.
Cookies support session management and account login on okbjjee. The full cookie notice is linked in the site footer. You can adjust browser cookie settings, though some account functions require session cookies to work correctly.
We apply platform-level access controls to protect your account. You are responsible for keeping your credentials private. If you suspect unauthorised access, report it immediately via the live chat or email support route — do not wait.
To request amendments to your stored data or to close your account, submit a written request through the email support route. Include your account reference and describe the specific change you are requesting so we can process it accurately.
These questions cover the things most people ask when they first read through the terms or run into an issue with their account. If your question is not here, use the support route in your account to ask directly.
Yes. Every deposit and withdrawal processed through your account wallet — including those made via Rocket and Upay — falls under these terms. The verification steps and correction procedures described here apply to all wallet transaction records held on your account, regardless of which payment route you used.
Access depends on your local law and the eligible regions we currently support. We do not make legal eligibility determinations on your behalf. Check whether the platform is available in your specific location under local law before creating or using an account.
Open the transaction history inside your signed-in account and locate the record in question. Then raise a correction request through the support route shown in your account menu — include the transaction reference number. Our team will review and respond through the same support channel.
Yes. If we make a material change to these terms, we will flag it through the account notification path that appears when you are signed in. Continuing to use the platform after a notified change is treated as your acceptance of the updated terms.
Use the live chat or email support route accessible from your signed-in account. Reference the specific section or clause you want clarified when you make contact. Our team will point you to the relevant language and explain how it applies to your account situation.
Submit a written closure request through the email support route with your account reference included. Account data is handled in line with the retention period stated in our privacy policy. You can ask about data handling and retention as part of the same request.